Welcome to the Habitat Store FAQ. Here, we aim to answer your most common questions about our products, delivery, returns, and more. Inspired by our belief that transforming your space should be exciting, not stressful, we’ve designed this guide to be as clear and helpful as our service.

📦 Ordering & Delivery

How long will my order take to arrive?

After you place your order, please allow 1–2 business days for processing and packing. Once dispatched, delivery times are:

  • Standard Shipping (DHL/FedEx): 10–15 business days after dispatch. Cost: ÂŁ12.95 (or local equivalent).
  • Free Shipping (EMS, on orders over ÂŁ50): 15–25 business days after dispatch.

All times are in business days (Monday–Friday) and exclude processing. International orders may experience occasional delays due to customs.

Do you ship worldwide?

Yes, we ship globally! However, due to current logistics constraints, we are unable to deliver to parts of Asia and certain remote regions. Availability will be confirmed at checkout.

Can I track my order?

Absolutely. Once your order leaves our Cambridge warehouse, we’ll send you a tracking link via email. You can follow your parcel’s journey right to your doorstep.

What about customs and import taxes?

We handle all export documentation. However, any import duties, taxes, or fees imposed by your country are the responsibility of the recipient, in line with local regulations.

I need to change my delivery address. What should I do?

Please double-check your address at checkout. Once an order has been dispatched, we cannot redirect the parcel. If you realise an error before dispatch, contact us immediately at [email protected].

Do you deliver large items like furniture?

Yes. Deliveries of Bedroom Furniture, Bathroom Furniture, or Cube Storage may require assistance upon arrival. Please ensure someone is available to receive and help position larger pieces.

🛍 Products & Quality

What materials are used in your bedding?

Our 100% Cotton Bedding is made from high-quality, breathable cotton, designed for comfort and durability. It’s part of our commitment to offering products that blend style with practicality.

Are your products suitable for renters?

Absolutely! Our design philosophy avoids permanent commitment. Whether it’s Blinds, Curtains, or removable Bathroom Accessories, our products help you personalise your space without long-term alterations.

Do you offer complete sets?

Yes. We offer curated Bedding Sets and coordinated collections across Bedding, Bathroom, and Storage to help you create a cohesive look with ease.

↩️ Returns & Exchanges

What is your returns policy?

We offer a 15-day return policy from the date you receive your order. If your Blinds aren’t the right shade or your Bathroom Furniture doesn’t fit your vision, you can return it for a refund or exchange. Items must be unused and in original packaging.

This policy reflects our “no permanent commitment” approach—just like our peelable paints!

How do I start a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked service for your return.

đź’ł Payment & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.

Is there a minimum order value for free shipping?

Yes. Orders of £50 or more qualify for free shipping via EMS. It’s a great way to stock up on Bath Mats, Bed Sheets, or Storage solutions while saving on delivery.

Can I modify or cancel my order after placing it?

We process orders quickly to get them to you sooner. If you need to modify or cancel, contact us immediately at [email protected]. We’ll try our best if the order hasn’t yet entered the packing stage.

Still have questions?

Our friendly, Cambridge-based customer service team is here to ensure a seamless experience. Reach out to us at:

Email: [email protected]
Address: Habitat Store Ltd, 13 St Johns St, Cambridge, CB2P 8EH, UK

Where your space meets your style—delivered with care, across the globe.

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