Privacy Policy

At Habitat Store, we believe in creating beautiful, functional living spaces with clarity and integrity. This commitment extends to how we handle your personal information. Just as our 100% Cotton Bedding and thoughtfully designed Bedroom Furniture are crafted for comfort and longevity, our privacy practices are built on transparency, security, and respect for your personal space—both physical and digital.

This Privacy Policy explains how Habitat Store Ltd (referred to as “we”, “us”, or “our”) collects, uses, shares, and protects your information when you visit our website habitat-store.com, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.

1. The Information We Collect

We collect information that helps us provide a seamless, personalised experience, from browsing our collections of Bedding Sets and Bathroom Accessories to completing your secure checkout.

• Information You Provide Directly: This includes your name, email address, shipping and billing address, phone number, and payment details (processed securely via our partners) when you make a purchase or create an account.
• Transaction Information: Details about the products you purchase, such as Bed Sheets, Bath Mats, or Cube Storage, order value, and payment method.
• Communication Data: Records of your communications with our Cambridge-based customer service team, including emails sent to [email protected].
• Automatically Collected Information: When you browse our site, we collect technical data such as your IP address, browser type, device information, and how you interact with our pages (e.g., viewing Curtains or Bedspreads).

2. How We Use Your Information

Your information allows us to deliver the simple, secure, and global service our customers expect. We use it to:

• Process and fulfil your orders for Furniture, Bedding, or Rugs, including shipping via EMS for orders over £50.
• Provide customer support and respond to your inquiries, ensuring the same care we extend to our local Cambridge neighbours.
• Improve our website, product offerings, and your shopping experience—much like we refine our designs for Bathroom Furniture and Storage solutions.
• Send you order confirmations, shipping updates, and necessary service-related communications.
• With your explicit consent, inform you about new collections, offers, or styling tips for your home.
• Prevent fraud and enhance the security of our payment systems, which support Visa, MasterCard, JCB, and PayPal.

3. Sharing and Disclosure of Your Information

We treat your data with the same discretion we apply to curating our home collections. We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: Trusted third parties who perform services on our behalf, such as payment processing (e.g., PayPal, card networks), order fulfilment, shipping (e.g., EMS), and IT support. They are contractually bound to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose information to authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset, always under confidentiality terms.

As we serve a global clientele (excluding some remote regions), data may be transferred and processed outside the UK or European Economic Area (EEA) in countries with adequate data protection laws.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• Encryption: Our website uses industry-standard SSL encryption to secure data transmission, similar to the security protocols protecting your payment details during checkout.
• Limited Storage: We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
• Secure Systems: We employ technical and organisational measures to guard against unauthorised access, alteration, or destruction of your data. We never store your complete payment card details on our servers.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable privacy laws such as the UK GDPR. You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data, subject to certain legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond within one month.

6. Cookies and Tracking Technologies

Like most modern websites, we use cookies and similar tracking technologies to enhance your browsing experience. These small files help us remember your preferences, understand how you navigate our site (e.g., from All Bedding to Bedding Protectors), and improve our site’s performance.

• Essential Cookies: Necessary for the website to function, such as enabling the shopping cart and secure checkout process.
• Analytics Cookies: Help us analyse website traffic and usage patterns anonymously.
• Preference Cookies: Remember your settings for a more personalised visit.

You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it occasionally.

Where your space meets your style—delivered with care, across the globe.