At Habitat Store, we believe in creating beautiful, functional living spaces with clarity and integrity. This commitment extends to every aspect of your experience, including the peace of mind that comes with our straightforward returns and exchanges policy. Just as our 100% Cotton Bedding is crafted for comfort and our Bedroom Furniture designed for longevity, we aim for our policies to be transparent, secure, and respectful of your needs.

We want you to be completely satisfied with your purchase, whether it’s a set of luxurious Bed Sheets, a practical Cube Storage unit, or a statement piece of Bathroom Furniture. If an item isn’t quite right, our dedicated Cambridge-based team is here to help.

Key Policy Summary

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in original packaging, and with all tags attached.
  • Process: Initiate your return via email. A returns authorisation is required.
  • Refunds: Issued to the original payment method within 14 business days of receiving the returned item.
  • Exchanges: Subject to product availability. We recommend returning and placing a new order for the fastest service.
  • Non-Returnable Items: For hygiene and safety reasons, Bedding Protectors and Bath Mats are final sale and cannot be returned unless faulty.

Our Returns & Exchanges Process

To ensure a smooth and efficient process, please follow these steps:

Step 1: Initiate Your Return or Exchange Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information. You can use the template below to ensure you provide all necessary details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Habitat Store Team, I would like to request a return/exchange for an item from my order. Order Number: [Please insert your order number] Product Name(s): [e.g., 100 Cotton Bedding Set – Queen] Reason for Return/Exchange: [e.g., Incorrect size / Change of mind / Item damaged upon arrival] For exchanges, please specify the desired item: New Product Name: [e.g., Bed Sheets – King] New Product SKU/Code: [If known] I confirm that the item(s) are unused, in their original packaging, and with all tags attached. My full name and shipping address are: [Your Name] [Your Address] Please provide instructions for the return. Thank you, [Your Name] [Your Email Address]

Step 2: Await Authorisation & Instructions

Our team will review your request and respond within 2 business days with a Returns Authorisation Number (RAN) and detailed instructions on where to send the item. Please do not ship any items back without this authorisation.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, if possible. Include a copy of your order confirmation or the RAN inside the package. Ship the package to the address we provide. Please note:

  • You are responsible for the cost of return shipping unless the return is due to our error or a faulty item.
  • We recommend using a trackable and insured shipping service. Habitat Store is not liable for items lost in transit back to us.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return, we will process your request.

  • Refunds: The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution’s processing times.
  • Exchanges: If the requested exchange item is in stock, we will ship it to you. You will be notified with tracking details. If it is out of stock, we will issue a refund and notify you immediately.

Important Information & Non-Returnable Items

To maintain the highest standards of hygiene and safety for all our customers, the following items, once opened, are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Bedding Protectors: Due to their intimate use and hygiene considerations.
  • Bath Mats: For similar hygiene reasons once the packaging is opened.

All other items across our Bedding, Furniture, Rugs, Storage, Bathroom Accessories, Blinds, and Curtains collections are eligible for return within the 15-day window, provided they meet the condition criteria.

Faulty or Damaged Items

If your item arrives damaged or is defective, please contact us immediately at [email protected] with photos of the damage and the packaging. We will arrange a replacement, refund, or repair at no cost to you, including covering the return shipping.

If you have any questions about our policy, please don’t hesitate to contact us.

Habitat Store Ltd
13 St Johns St, Cambridge, CB2P 8EH, UK
Email: [email protected]
Website: habitat-store.com

Where your space meets your style—delivered with care, across the globe.